is-stat-reporting-broken

DWQA QuestionsCategory: I Need Helpis-stat-reporting-broken
Emery asked 9 months ago

I’m seeing 0 deliveries in my account right now and 4 opens with 2 or 3 clicks.  But my internal click tracking (via redirect) seems to be working great.  Is there an issue on my side of Charley’s side?

2 Answers
Robert Thanh Parker Staff answered 9 months ago

Emery, we are looking into this now and will let you know what we find… 

Robert Thanh Parker Staff answered 9 months ago

Emery, we have identified the issue. One of our real-time stats processing queues were temporarily stalled. This only affected the display of the stats in your campaign dashboard screen, not anything else. We will have to see why this happened, but your stats should be updated shortly.
Very sorry for any inconvenience.