SPF/DKIM records

DWQA QuestionsCategory: Getting StartedSPF/DKIM records
Charlie Lamb asked 2 months ago

Hello, a several days ago we’ve purchased paid plan on this platform, however we couldn’t send newsletter campaign because our sending domain is not verified. So we’ve added DKIM/SPF records on our domain as it was showed in an example at Your support website, but after a few days it shows that domain still doesn’t have these records. How can we start sending emails on this platform if our domain can’t get verified for sending?
Thanks,
Charlie Lamb

1 Answers
Charley Support Staff answered 2 months ago

Charlie,

Thank you for writing support, we are verifying your DNS records and settings and will approve you shortly thereafter. 🙂

Thanks,
Support

Robert Thanh Parker Staff replied 2 months ago

Charlie, we did a check and it appears the SPF and DKIM records are not returning as setup correctly. Have you seen the support article to set them up correctly?

Here’s what we’re seeing:
https://i.imgur.com/YJmAswn.png