test emails not sending

DWQA QuestionsCategory: I Need Helptest emails not sending
Harriet asked 3 years ago

Hi there – I’ve tried sending several test emails for a campaign over the past few hours, but they have not arrived. I have a campaign to get out today, any idea why they might not be working?

Russ Garabelis Staff replied 3 years ago

Hello Harriet. My name is Russ Garabelis with Charley. If you could provide your company name and site ID, I will have a better idea of what’s going on with your emails. If you don’t know your site ID, I’ve attached a screen image to help – https://i.imgur.com/WueuMW8.png. It would be easier if you just email me directly at [email protected]. Look forward to working with you. – Russ